Contact Missouri Restoration Pros

Call (888) 217-5329

Water damage help for anywhere in Missouri is one call away. The line is answered 24 hours a day, 7 days a week, including weekends and holidays.

What to have ready when you call

• Your city and the ZIP code of the property.
• What caused the water, if you know: a supply line, a water heater, a drain, storm water, a flood, a sewage backup.
• How deep the water is, and roughly how large an area it covers.
• Whether water is still coming in, and whether you have been able to shut it off.
• Whether the water is clean, grey or dark and odorous.
• Whether anyone is in immediate danger, and whether the power is off in the affected area.

What happens during the call

A dispatcher answers, takes your city and ZIP code, and asks a short series of questions about the water. The point of those questions is to work out three things: whether the water is still entering the property, how contaminated it is, and how far it has spread. Those three answers determine the type of crew and equipment that makes sense.

You will then be told whether a participating provider covers your address and what the realistic next step is. If nobody covers your area, you will hear that instead of being left waiting. The call usually takes a few minutes, and you are not committed to anything by making it.

Where people call us from

Calls come from every part of the state, and the water problem tends to match the geography. The Kansas City and St. Louis metros generate a steady mix of burst supply lines, failed water heaters and sewer backups. Springfield, Columbia and the Ozark communities see storm water and creek flooding in spring and flash floods in summer. Rural counties and river towns deal with well and sump failures, older plumbing and long response distances. The city directory lists all 139 covered communities with their county and ZIP details.

Common reasons people call

• A supply line or appliance hose let go and water is spreading across a floor.
• The basement is filling, or the sump pump has stopped working.
• A toilet or floor drain backed up and the water is dark or foul-smelling.
• Storm water or a creek came into the house during a heavy rain.
• A ceiling is stained or sagging under a bathroom or an upstairs appliance.
• There is a musty smell or visible growth and the source has not been found.
• A pipe froze and split, and water is appearing as the line thaws.

If this is a life-safety emergency

If someone is trapped, injured or at risk of electrocution, call 911 first. Do not enter a flooded basement or a room with water in contact with electrical equipment.

About billing, estimates and pricing

Pricing is set by the independent provider who performs the work, not by us. We cannot quote prices, provide estimates or schedule appointments on their behalf. Ask the provider directly for a written scope and price before authorizing any work, and confirm how your insurance will be handled.